Answer the fit question first
Most customers arrive with a practical question: will this place work for my event, class or match? Give them enough information to answer it before they select a date. A useful space page names the activity it suits, shows honest photos, states capacity and location, and lists the facilities that are included or available as extras.
Capacity deserves particular care. When Places is greater than one, Placly treats the space as shared: customers choose a people count, the space rate is per person and each person uses one place. Whole-space hire does not show that selector. Describe the offer so the customer is not left to infer which model applies.
Make the price explainable
Customers review a server-priced order at checkout, including the base space rate, chosen or mandatory facilities and tax where it applies. Your listing should prepare them for that breakdown. Name paid extras plainly and avoid folding a mandatory charge into vague venue copy. If different customer types receive different rates, make sure the person booking has the correct context before relying on that price.
Checkout confirms the order but does not charge the customer inside Placly. Depending on the effective booking flow, a booking may need staff approval, payment, both in a particular order, or neither before confirmation. Customer-facing language should describe that actual next step instead of promising that every submitted request is immediately booked.
A concrete example
A local club wants a hall on Saturday evening. The listing shows a capacity of 80, and checkout shows the hourly rate, mandatory caretaker facility and a document needed after booking. It also says the request will be reviewed before payment is due. The organiser can judge fit and total cost, understand what they must provide later, and leave checkout knowing that “submitted” means awaiting a decision rather than confirmed.
Read the page as a first-time customer
Before publishing, ask someone who did not configure the space to complete a representative booking. Watch for questions they have to ask your team. Those questions usually reveal missing listing information, an unexplained charge or unclear status language.
- The title and description say what the space is suitable for.
- Photos, location, capacity and available times are easy to find.
- Free, paid and mandatory facilities are labelled correctly.
- Screening questions and document requirements appear before the final decision.
- The checkout result clearly distinguishes a request, a payment step and a confirmed booking.