Choose the booking flow
Set whether payment comes before or after review, or allow confirmation without manual approval. Space and package settings determine the effective requirements.
Workflows
The right context.A clearer decision.
Bring requests, screening answers and required documents together for review. Configure the emails that keep customers and the right members of your team informed as the booking changes.
- Booking review and decisions
- Documents and screening answers
- Event-based email updates
Everything you need to say yes.
Review this example request, then try an approval or decline.
Riverside SpacesBooking request
Request BW-1042
Riverside
Community Club
Main hall · Riverside Hall16 September 202618:00–20:0040 guests
AM
Alex MorganCommunity organisation
Review request
Awaiting approval- Booking
- One-off space hire
- Duration
- 2 hours
- Booking value
- £80.00
Approval notes stay internal. Decline notes go to the customer.
Interactive example with illustrative data.
Decide with context
Review customer details, screening answers and uploaded documents beside the booking. Approve or reject documents, then record the booking decision with the relevant note.
Notify the people doing the work
Configure emails for requests, confirmations, cancellations, payments and booking changes. Choose recipients for each event, with customer updates and team notifications serving their respective audiences.
Keep the decision.Send the right update.
Approval notes stay internal; a decline reason is shown to the customer. Keep the decision with the booking, then configure communications for booking, finance and change events. Delivery activity shows the recipient, status and any send failure.
Booking BW-1042
The decision, with its context
Request receivedRiverside Community Club · Main hall
Approved by AlexInternal note: Layout agreed with the organiser.
Customer notifiedThe booking has been confirmed.
A little more detail
Good to know.
Does every booking need manual approval?
No. Space and package settings control approval. Pending requests only reserve availability when approval holds are enabled.
What happens when a request is declined?
The request stops holding its slot. Your decline note becomes the reason shown to the customer, with email updates governed by the communication settings.
Can only certain people approve bookings?
Yes. Booking-management permissions control who can decide, and venue access limits where they can act.
Can we choose who receives team notifications?
Yes. Choose the team inbox, all active members, people with a selected permission or specific members. You can also add external email addresses per event.
Can we change the email wording?
Yes. Edit the subject and body, insert available booking details, preview the message and send a test of the saved version. Default wording can be restored.